Sonos Connect Amps and Amps

Forum|Forum|1 year ago
January 25, 2025
5 replies
102 views

I use my Sonos system most of the time when I go to bed at night. For the past couple of months I can’t just hit the Sonos app, select my source of music and listen. It appears that the tunes are playing because the white line that shows the music advancing is moving along but no sound. I hit the pause button and get a message saying that the pause function isn’t working now, try later. I can usually just try selecting a different station and get some tunes…sometimes. sometimes I have to select several different stations to finally get some music.
The system is dropping components again. That used to happen on a regular basis but not at all since the app upgrade. At least until a couple of days ago. Not sure what’s going on.

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Best answer by Airgetlam

Sounds a lot like local network issues, often surfaced by Sonos frequent updates. I’d try a network refresh by unplugging all your Sonos from power, then rebooting your router. Wait a couple of minutes for your router to come up before plugging back in your Sonos devices. This will reload the OS on both your router and Sonos devices, and cause the Sonos devices to get new IP addresses.

You may also want to read the wifi interference FAQ, although my supposition is that this may not be your issue. However, there are always outside changes that affect WiFi, so…

However, if neither of the above solutions work, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

AjTrek1

Have any changes been made to your network which might have been an auto-update that may have changed some settings.

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AirgetlamAnswer

Sounds a lot like local network issues, often surfaced by Sonos frequent updates. I’d try a network refresh by unplugging all your Sonos from power, then rebooting your router. Wait a couple of minutes for your router to come up before plugging back in your Sonos devices. This will reload the OS on both your router and Sonos devices, and cause the Sonos devices to get new IP addresses.

You may also want to read the wifi interference FAQ, although my supposition is that this may not be your issue. However, there are always outside changes that affect WiFi, so…

However, if neither of the above solutions work, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

P

Pgnelson45Author

Contributor I

No changes to network. We did get a new modem a while ago but had Sonos up and running after that for several months.

I will do the reboot for the modem and router. Also disconnect all the components and allow them to reset. I’ve had to do this several times so I guess one more time won’t hurt.

Thank you for your help.

buzz

Can you give model numbers for the modem and router?

Airgetlam

Changing the modem is a pretty substantial change to the network. It may feel like the network is just downstream from the router, but networks actually include the source of the Internet signal, and as @AjTrek1 suggests, networks change all the time, due to other outside influences, including updates that you’re not always part of…both to the modem, and to the router itself.

Bruce

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