sonos connect amp sub output not powered

Is this CONNECT:AMP being used to drive surround speakers? If so, the subwoofer output is automatically disable via software, and can’t be turned back on while in use as a surround driver. 
 

I’m also concerned about your connection. How can you connect a wireless Samsung speaker to a line level output? Are there line in level inputs that you can plug in to?

The Samsung sub is connected using a line in connection

Then connected to a rca adapter into the back of the connect amp

I have no other Sonos accessories and don’t think im using any surround sound speakers

From the “out” labelled sub on the Connect:amp to your self fabricated ins on the Samsung? There probably a lot of ways this could go wrong…..

If you’re not using it as a driver for your surround speakers (and nothing appears to be connected to the speaker posts), I’m not sure what’s happening. Equally concerning is the fact that you purchased the device, so you’re unsure if the subwoofer output was already broken.

I think, at this point, I would recommend that you submit a system diagnostic and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Based in your photo, it seems that the CONNECT:AMP’s subwoofer output is directly connected to the speaker terminals. CONNECT:AMP does not support this. You’ll need to connect a 3rd party power amplifier to CONNECT;AMP’s subwoofer output and wire the speaker terminals to the amplifier output.

Interesting,I don’t see anything connected to the speaker terminals.

Speaker wires come in from above -- to the right of the network cable.

Thanks. I think I may need to turn up the brightness on my iPad, I didn’t see that originally.