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Mcm29
Contributor I
May 21, 2023 7:08 PM UTC
Answered

Sonos Connect Amp cutting out

I’m running multiple Connect Amps. Music will cut out randomly. this occurs when using different music services including Amazon and tune-in. I typically pair two connect amps (dining room + kitchen). Occasionally it will cut out only in one (kitchen). I’m at a loss troubleshooting. 

diagnostic code from a recent occurrence ((Connect: Amp from my patio) 
1183329370

 

Based on info I’ve found in the community, I have:

 

1. rebooted the equipment including modem, router and sonos

2. changed the wireless channel from 6 to 1
 

 

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Airgetlam
AirgetlamAnswer
May 22, 2023 5:44 AM UTC

Have you communicated with Sonos support? It sounds like you have multiple issues going on. 

Bruce
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2 replies

FRANKANTHONY
Trending Lyricist I
May 21, 2023 9:40 PM UTC

I am having the same issues of interruptions in Pandora and Sirius XM but not while playing music in the music library.  I have had Sonos components for many years and have never had these problems until upgrading to S2 a few months ago.  Not sure if thet has caused the problem, but now regretting that I upgraded.  Doing so required that I change 2 of my 4 Sonos components by purchasing a new Sonos Port (to replace a Sonos Connect) and changing an older Sonos Connect Amp to a Sonos Amp.  I am also not able update the Sonos App for Mac while using Mac OS Ventura and am not able update the music library from within the app as I have been doing for years after adding new music to my Buffalo Linkstation NAS device.  Very disenchanted.

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Airgetlam
AirgetlamAnswer
May 22, 2023 5:44 AM UTC

Have you communicated with Sonos support? It sounds like you have multiple issues going on. 

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Bruce
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