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Brian McGill
Contributor I
December 31, 2021

sonos cannot connect when I listen to a lot of music

  • December 31, 2021
  • 13 replies
  • 217 views

I have a problem when I listen to a lot of music.

I usually listen to radio 3 programme: through the night, all night, every night when I go to bed on sonos speakers.

I sometimes listen to 4 or 5 albums through the day, streamed on apple music, either through speakers wired to a tablet, or on sonos speakers.

I might watch a chess video or bbc catch up on a laptop through the day as well.

I find that if I use the internet a lot, I get the error: sonos unable to connect.

I don’t get this message, if I cut back on internet usage.

If I leave it a while, sonos comes back eventually.

I currently have fibre 65 on talktalk. If I upgrade to virgin media fibre M200, is this likely to solve the problem? I don’t want to change my provider if it is unnecessary. I don’t really need the extra speed; I just want a more reliable internet.

Thanks

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    13 replies

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    Brian McGillAuthor
    Contributor I
    January 11, 2022

    Okay, I decided to reply sooner, because the problem has pretty much gone away.

    I no longer have to disconnect and reconnect the wi-fi on my laptop. The connection seems stable.

    I have played a lot of music on my sonos speakers, via the sonos app, without losing the connection, as well.

    I sometimes get a screen that says something went wrong, on the sonos aoo. This is probably because its a cheap tablet that cost £100. Its easy to fix by just navigating back to the album screen. I have had problems with other apps, where the app closes down unexpectedly, after a while.

    I also had a problem on Jan 2nd, when I was listening to BBC Sounds via alexa skill on my bedroom speakers. The music cut out, for a moment after 3 hours listening, and then started again at the beginning.

    I’m not sure if this has happened again, because I’m usually half asleep after a couple of hours.

    I have had mini power cuts, in the past which last for about a second. I have not noticed any recently during the day, but I can’t rule them out.

    Okay, that’s probably enough. Thanks again for your help

    buzz
    buzz
    Grand Maestro
    January 12, 2022

    Mini power outages can cause lots of trouble because some devices might reboot and request a new IP address while others might not. This is an easy way to accumulate duplicate IP addresses when addresses are not reserved.

    With respect to BBC dropouts, this could be caused by Internet connectivity issues or simply the BBC might want to discourage you from listening forever. You might have noticed that radio streams do not start instantly. Part of the initial startup delay is used to build a small buffer that allows riding over small outages that are a normal part of streaming. If there are many outages the buffer might become exhausted and the next outage will have audible consequences.

      Brian McGillAuthor
      Contributor I
      January 12, 2022

      Thanks a lot for your reply.

      That makes a lot of sense. For the most part though, everything is working a lot better now. Thanks for your Help.

      Brian.

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