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Tomasz F
Contributor I
March 6, 2024
Answered

Sonos BOOST - error logging the device into my SONOS account

  • March 6, 2024
  • 11 replies
  • 417 views
Good morningI'm having trouble successfully adding the boost device to my system.I received a used device for my friend.The device has been reset and restored to factory settings.They can be physically added to my speaker system.Unfortunately, there is an error when registering the device in my SONOS account.The procedure ends with the boost being added to the S2 controller, unfortunately with a red message that it has not been assigned to my account.As a result, the device cannot be used and some controller functions are disabled.The new boost is not in the list of my devices on SONOS.The previous owner used the device with an S1 controller.What can I do in this situation?Do I need to unregister from the previous user's account and system?Or maybe it's a hardware problem?Please advise and helpRegards Tomasz
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Best answer by Mr. T

I would maybe power down your S2 system and only have the “new” Boost showing in the app.

Then under System, select Transfer System Ownership, and follow the prompts to see if that completes the Sonos registration to your account.

11 replies

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Airgetlam
Airgetlam
March 12, 2024

You may be helped by this link: https://github.com/IngmarStein/unifi-sonos-doc

I am not knowledgeable enough beyond knowing that link. Unifi isn’t my cup of tea, I don’t pretend to understand how it’s ‘better’ than a ‘normal’ WiFi system. 

Remember, the BOOST creates a SonosNet connection, but not all Sonos devices can connect to it, there are several (the new ones, Roam, Move, Era speakers) that can’t connect to a SonosNet signal. You can also create a SonosNet signal without a BOOST by merely connecting a SonosNet capable device to your network with a cable, it will then create the SonosNet signal, which is merely a parallel mesh network that Sonos attaches itself to. 

Bruce
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