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Davnos
Avid Contributor III
May 31, 2021
Answered

Sonos Boost dead or non responsive.

  • May 31, 2021
  • 4 replies
  • 375 views

This is my second Boost, this one has disappeared from my system.

Not getting the changing colour lights when trying to re-connect, just a plain white light.

Do I just order a another one, or spend endless time dealing with Sonos support over this?

I am using a Sonos Port which works properly when connected directly to my router?.

 

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Best answer by GuitarSuperstar

Have you tried unplugging the Boost from power for about a minute and rebooting the router and phone?

4 replies

GuitarSuperstarAnswer
Lead Maestro
May 31, 2021

Have you tried unplugging the Boost from power for about a minute and rebooting the router and phone?

"Receive with simplicity everything that happens to you." - Rashi
    buzz
    buzz
    Grand Maestro
    May 31, 2021

    Davnos,

    Are you saying that you had a previous BOOST fail? BRIDGE has a checkered history and they are approaching EOL. I have not seen many reports of failed BOOST’s.

    I assume that BOOST is wired to your network. Are BOOST’s network port lights working OK? If BOOST is wired to the network and the port lights are not active, either the network connection is down or BOOST has failed.

      Stanley_4
      Stanley_4
      Grand Maestro
      May 31, 2021

      I’d send in a diagnostic after also connecting another Sonos to the Ethernet. Pass Sonos the number and see if they can see something, they will often offer a discount on a replacement if it was a hardware failure.

      DavnosAuthor
      Avid Contributor III
      June 1, 2021

      Thanks for all the advice given. Thankfully my boost has now risen from the dead!

       

       

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