Skip to main content
Andrlc
Contributor I
Dec 27, 2021 6:08 AM UTC
Answered

Sonos Beam volume goes all the way down to mute

Diagnostic # 1979963598

My beam just started going down to mute out of no where. I tried turning off the touch controls and disconnecting from google assistant, which didn’t work. Also the tv says the beam is muted. I can turn up the volume using the remote or the app. If I’m lucky it will only drop a few points. But if I try to adjust it, it goes back down to mute. 
any advice on how to fix this?

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    GuitarSuperstarAnswer
    Lead Maestro
    Dec 27, 2021 6:23 AM UTC

    Disconnect everything from the TV including the Beam and unplug the TV and Beam from power for a couple of minutes. Plug them both back in but keep everything disconnected. Make sure CEC is enabled on the TV. Then run TV Setup under the Beam’s settings in the Sonos app. Connect the Beam to the TV’s HDMI ARC port when the app instructs you to using the Sonos-supplied HDMI cable. When the Beam has been connected successfully, connect any other device to the TV.

    "Receive with simplicity everything that happens to you." - Rashi
    View in thread

    4 replies

    GuitarSuperstarAnswer
    Lead Maestro
    Dec 27, 2021 6:23 AM UTC

    Disconnect everything from the TV including the Beam and unplug the TV and Beam from power for a couple of minutes. Plug them both back in but keep everything disconnected. Make sure CEC is enabled on the TV. Then run TV Setup under the Beam’s settings in the Sonos app. Connect the Beam to the TV’s HDMI ARC port when the app instructs you to using the Sonos-supplied HDMI cable. When the Beam has been connected successfully, connect any other device to the TV.

    Translate
    "Receive with simplicity everything that happens to you." - Rashi
      Lyphe
      Avid Contributor I
      Dec 30, 2021 10:05 PM UTC

      Thanks GuitarSuperstar.

      I was having the same problem.  Followed your simple steps and I’m fixed.

      Cheers!

      Translate
        Sanlatte7
        Lyricist I
        Apr 8, 2024 8:31 PM UTC

        I completed the above & am still having issues.

         

        Translate
        Airgetlam
        Airgetlam
        Apr 8, 2024 8:34 PM UTC

        I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

        There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

        When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

        Translate
        Bruce
        Terms & ConditionsAccessibility statement