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paulz
Contributor I
October 16, 2020
Question

Sonos app not working

  • October 16, 2020
  • 3 replies
  • 164 views

I have the Sonos app installed on both an iPad and an iPhone. Suddenly the app stopped working on my iPhone. The error message says “can’t find system.” The app still works fine on the iPad. Suggestions appreciated!

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    3 replies

    Simon B
    Simon B
    Retired Sonos Staff
    October 16, 2020

    Hi @paulz, Thank you for reaching out, and welcome to the community. Thanks for bringing this up and I know where you're coming from. About this issue. I’ll ask some questions to further check on it. 

    • Are there any changes made on the iPhone before this issue occurred?
    • Is there any update on your iPhone that was installed before this happened?
    • Kindly double check if you are connected on the same Wifi network on your iPhone.
    • Have you tried to Uninstall and reinstall the Sonos App on the iPhone?

    Answers to those questions will certainly help us to check what could be causing this issue. 

    Let me know your thoughts on the advice above.

    The Sonos community is always here to help.

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    paulzAuthor
    Contributor I
    October 16, 2020

    Hi Simon, Thank you for your response. Here are answers to your questions:

    • (No) Are there any changes made on the iPhone before this issue occurred?
    • (No) Is there any update on your iPhone that was installed before this happened?
    • (Yes, on the same network) Kindly double check if you are connected on the same Wifi network on your iPhone.
    • (I reinstalled a few times. Also, powered down and restarted the iPhone) Have you tried to Uninstall and reinstall the Sonos App on the iPhone?

    When I opened the app this morning it was not working. I used it yesterday with no problem. I also have the app on my iPad, and that is working fine today. I have had the Sonos system for over a year and have had no other problems...and I like it very much:slight_smile:.   -Paul

    controlav
    controlav
    Lead Maestro
    October 17, 2020

    Assuming you just upgraded to iOS 14:

    Go to Settings / Sonos [S1] and Allow Local Network access.

    Why Support don’t suggest this I have no idea.

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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