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The Limper
Trending Lyricist I
November 19, 2021

Sonos App Locks up on Android Since September 2021

  • November 19, 2021
  • 22 replies
  • 931 views

My sonos apps on all (5) of my phones has stopped working since the September update to Sonos in 2021.   
 

It does, however, work on the PC and on an older, unsupported version of android on an old tablet.

 

I have contacted support (5) times and they escalate to tier two, and that is where the support ends.  They promise they will call or email me but… well, its almost Thanksgiving.

 

Oddly, the widget to control a single speaker will work from the phones to fast forward and pause and unpause music, but that is it.

After looking at the last 60 scathing reviews of the app I can see I am not alone despite what technical support has been telling me.

 

So, what gives, is Sonos just done as a company, are they actively working on correcting this and I can keep my system or do I just need to abandon it and move on?  

Please advise.

FYI, I have taken the following steps before its recommended:

  1.  factory reset all speakers
  2. uninstall/reinstall the app
  3. everything is updated
  4. hardwiring speakers
  5. running a single speaker

Thanks in advance,

Kirk

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22 replies

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The LimperAuthor
Trending Lyricist I
November 30, 2021

Just an update here.  I had a stable system for 2-3 days.   Then, every once in a while the app would lock up.  However, this time after dumping the cache and stored info from the app I could reconnect after a few minutes.  This only happened on the phones.

The PC and older android tablet never experienced this issue.

The other issue that has arisen is when you go to load the list of speakers (the middle button on the phone app) it would be blank for 10-50 seconds and then populate.  This is a new behavior---as if it was repopulating the speakers.  Sometimes a few of the speakers will drop off but they will continue to play any music they were streaming until you physically hit the pause button.

 

It seems that what is happening is the speakers do not populate for the app sometimes but they have not lost their connection to the internet or streaming service that began.

Despite the issues I am experiencing this is still a more stable system than I have had in 2 months so thank you for your help.  I think what I will try next is to build a system with only hardwired speakers (not possible for all locations) and see if the problems completely go away.

In summary, I am better off now than I was 11 days ago.  Thanks again.  I will update this thread once I have collected more relevant data.

John B
December 1, 2021

I am pleased that there has been some progress. although it is clearly not how it should be.

The app is just a remote control and just shows you what is there in the system.  So the apps are clearly having problems at times getting that info over the network.

I think it would be worth your running a system diagnostic immediately after one of these events, using the phone app affected, then contacting Sonos Support with the confirmation number.  At least the apps are now working sufficiently for this to be possible.

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