Sonos App failing to see speakers

Forum|Forum|5 years ago
May 29, 2021
11 replies
716 views

Hello All,

My Sonos app 13.1 on Android 11 phone is failing to find my Sonos Arc which is connected via Ethernet cable and my Sonos Move connected via WiFi.

Both devices are replying to pings and I am still able to select each speaker to play to from all my streaming applications. But as the Sonos app is not finding the speakers I am unable to group them together.

I have tried resetting the application settings and now am unable to “join existing system” and when I try to sign into my account it fails stating it can’t find my Sonos system. I have not made any network changes and have turned off the 5GHz band as I read this could cause issues switching between frequencies.

Now when I try to log back into the application it states “Network Problem” and to check my internet connection and check the time on my device to ensure they are correct. And a full reboot of my router and speakers has been completed multiple times.

Any more suggestions would be appreciated.

Cheers

Kip

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Best answer by Kipalong

I have just reinstalled the App.

Found my current system and connected to it.

Thanks to all that replied.

:)

Show previous replies

K

KipalongAuthor

Contributor I

Yeah the problem was the App for sure. The WiFi was not the issue at all.

Cheers for your assistance

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