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Erik C
Contributor I
October 30, 2020
Question

Sonos App Constantly Makes me Log in

  • October 30, 2020
  • 2 replies
  • 188 views

I am rather frustrated. I have a Sonos One and it worked perfectly for the first 6 months I had it. 

It hasn’t worked recently and when I try to update it the Sonos App makes me log in again.

Try to disconnect from Wifi? Sonos App makes me log in again.

Try to disconnect the device from my account? Sonos App makes me log in again.

Try to update the device? Sonos App makes me log in again.

The device is listed under my account on the app, but not on my Sonos account when accessing through the browser.

It literally makes me log-in to do anything and when I try to do something it just makes me log in again. Is there something else I should be doing?

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2 replies

ClausN
October 30, 2020

Please ensure you use the exact same e-mail address to sign into the app and the web.

John B
October 30, 2020

Hi.  This isn’t normal, but I am not sure what could be causing this.  

What exactly do you mean when you say the speaker isn’t working?

Are you using the S1 or S2 operating system? You really ought to be on S2.

Is the email address for your online account the same as in the app under Settings, Account?

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