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gregor_29
Contributor I
May 12, 2021

Sonos and powerline adaptor

  • May 12, 2021
  • 13 replies
  • 1058 views

Hi

 

I am having an issue with my sonos system and powerline adaptor. My sonos system is set up via wifi and I have a powerline connected to to wifi to extend my wifi range to the garden. When I open the sonos app via ios phone my system will not appear and will only reappear if I reset the router. The system will appear for a period of time then disappear again until another router reset. 
 

I have performed a quick test and disconnected the powerline adaptor and this has solved the issue of the system disappearing from the app. 
 

Can anyone recommend how I can reconnect the powerline adaptor (which is only used to extend my wifi range to my garden) but not affect the sonos system?

 

Thanks

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13 replies

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Corry P
Corry P
Sonos Staff
May 13, 2021

Hi @dataylor01 

It states it in that very page:

Unsupported network setups and devices

  • Wireless internet connections such as satellite, mobile hotspots, or LTE routers
  • Guest networks or networks that use a portal login page
  • Networks using wireless range extenders 2
  • Ethernet over Power (EOP) devices
  • WPA/WPA2 Enterprise

 

My advice remains the same: contact technical support. They will analyse diagnostics from your system which should identify the cause of the problem. Without diagnostics, we can only guess as to what the cause of the problem might be. If they identify that the issue is with the network, however, troubleshooting will stop there, due to the use of unsupported Powerline.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    dataylor01
    Lyricist III
    May 13, 2021

    Apologies, my mistake - a take it all back - indeed it does. Strangely, I read it as Power over Ethernet.

    However, given the significance, my view is that it show clearly in the product FAQs. Would love to do a straw poll with current customers as to whether they were aware on purchase.

    Cheers

     

     

     

    Corry P
    Corry P
    Sonos Staff
    May 14, 2021

    Hi @dataylor01 

    Apologies, my mistake - a take it all back - indeed it does. Strangely, I read it as Power over Ethernet.

    No worries - I did the same thing on first glance.

    However, given the significance, my view is that it show clearly in the product FAQs. Would love to do a straw poll with current customers as to whether they were aware on purchase.

    Thanks for your suggestion - I take your point, and I’ll pass this on.

     

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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