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Theredbarron
Contributor I
June 11, 2023
Answered

sonos and Netcomm NF20 gateway

  • June 11, 2023
  • 8 replies
  • 395 views

I’ve recently had NBN FTTP installed and this included at Netcomm NF20 router. The system is working fine with TV, air conditioning and computers all successfully connecting. 
However, I cannot connect any of my Sonos units to the network. I have a play base, two Sonos One, a roam and a Symphonisk.

I have turned of the 5ghz channel on the router and also 802.11n but still no luck.

Can someone help me please?

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Best answer by Airgetlam

I’m pretty sure the Sonos Network Requirements FAQ says b/g/n, and not just n.

Have you tried calling Sonos Support directly to discuss it?

8 replies

Airgetlam
AirgetlamAnswer
June 12, 2023

I’m pretty sure the Sonos Network Requirements FAQ says b/g/n, and not just n.

Have you tried calling Sonos Support directly to discuss it?

Bruce
TheredbarronAuthor
Contributor I
June 14, 2023

Hi folks,

thanks for the answers. I mistyped and it might not have been clear. I turned off 802.11n so it was only b/g but it still didn’t work. 
will try calling Sonos when they’re online and I’m at home. 
 

    Confused12
    Lyricist II
    July 2, 2023

    Hi Red,

    I have exact same problem . Just upgraded to fttp using same router and having same problem.

    No trouble connecting to everything else, just my Sonos Move ? 

    I’m reluctant to play around with router settings because …

    a/ I don’t know what I’m doing and ..

    b/ I don’t want to stuff up the stuff that is working ok with the new router  ie; everything except my Sonos speaker.

    I would really appreciate it if you could keep this thread updated on how you (hopefully) resolve this.

    Confused12
    Lyricist II
    July 11, 2023

    Please ignore my above post, I fixed problem.

    Airgetlam
    Airgetlam
    July 11, 2023

    How? In case someone else stumbles on this thread, looking for some help…

    Bruce
    Confused12
    Lyricist II
    July 11, 2023

    Getting desperate, after a week of no responses, I went against the advice provided on links when using the s2 app which says not to use factory reset as a remedy for connection problems, or words to that effect.

    Tried numerous remedies suggested in other threads regarding new router connection troubles, nothing worked.

    Fed up, I performed a factory reset on my Sonos Move this morning , opened the S2 app and ran the setup again and connected 1st go.

     

      controlav
      controlav
      Lead Maestro
      July 11, 2023

      Took a look at the manual:

      Make sure IGMP Snooping is set to Standard and not Blocking.

      Make sure LAN side firewall is Off.

      There are a lot of other options, but these seem the most obvious that would screw up Sonos.

      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
        controlav
        controlav
        Lead Maestro
        July 11, 2023

        Also under Wifi settings:

        AP Isolation must be Off

        Band Steering must be Disabled

        Max Clients defaults to 32, increase that if you need it.

        Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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