Whenever there is a loud sound during a movie (like an explosion) the volume suddenly turns way down and I cannot turn it back up. I have to turn off tv and turn back on to reset it. I have the TV plugged into sonos amp via HDMI and using sonance in wall speakers. Any suggestions?
Hi
Volume clamping can occur when the Amp is overheating or when an Amp Failure has occurred. I would recommend you submit a diagnostics and reach out to our support team to troubleshoot this further, as they have the necessary tools available to assist you in resolving this.
I hope this helps!
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