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OomJ
Contributor I
January 31, 2022
Answered

Sonos AMP subwoofer level adjustment appcrash

  • January 31, 2022
  • 27 replies
  • 919 views

Does anyone use a Sonos AMP with a 3rd party sub?

When I try to change the subwoofer level in the app the app crashes. I have tried it on 2 android phones but both of them behave the same.

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    Best answer by fforssell

    This seems to be a more general bug with the 14.0 Android app, as I currently experience this nuisance with my Amp + 2 Sonos Subs Gen2 and Gen3 (reproduced with both Android 10 and Android 8 phones/tablets, 2 different brands, altogether 4 devices.  IOS is just fine).  Sub volume is accessible when downgrading the app to 13.4.1, even if  rest of my system is running 14.0, but with 14.0 tapping sub volume just exits the whole app. 

    Support claimed on chat that Sonos should be aware of the issue (or maybe I was fooled by a very cunning AI?).  Hopefully 14.0.1 drops asap with a fix.  Running a sideloaded older version is obviously just a stopgap.

    27 replies

    AjTrek1
    AjTrek1
    January 31, 2022

    Make sure the app and your device(s) are up to date. At the very least delete the App, power cycle your device(s) and re-install the App. 

    Together Everyone Achieves More = T.E.A.M.
    OomJAuthor
    Contributor I
    January 31, 2022

    AjTrek1 thanks for your help but none of the options worked. I did a clean install afterwards on a friend's phone but without success. When you try to open the menu it crashes to home screen.

    AjTrek1
    AjTrek1
    January 31, 2022

    OK…does the app crash if you remove the sub? Is it possible to try the setup using an Apple device?

    Together Everyone Achieves More = T.E.A.M.
    OomJAuthor
    Contributor I
    February 1, 2022

    Unfortunatly I dont have any Iphones in house. 

     

    But do you own a Sonos AMP with a 3’rd party subwoofer? There most be someone who can try to open the subwoofer volume level menu. I just want to know if it is only me or if its globally. I cannot imagine i’m the only one with this setup :p

     

    When i get home from work i will disconnect the subwoofer and check again.

      fforssellAnswer
      Trending Lyricist I
      February 1, 2022

      This seems to be a more general bug with the 14.0 Android app, as I currently experience this nuisance with my Amp + 2 Sonos Subs Gen2 and Gen3 (reproduced with both Android 10 and Android 8 phones/tablets, 2 different brands, altogether 4 devices.  IOS is just fine).  Sub volume is accessible when downgrading the app to 13.4.1, even if  rest of my system is running 14.0, but with 14.0 tapping sub volume just exits the whole app. 

      Support claimed on chat that Sonos should be aware of the issue (or maybe I was fooled by a very cunning AI?).  Hopefully 14.0.1 drops asap with a fix.  Running a sideloaded older version is obviously just a stopgap.

        JBGood
        Contributor I
        February 1, 2022

        I got exactly the same issue. It started after upgrading to 14.0 on Android. Contacted support but they couldn't help. 

        OomJAuthor
        Contributor I
        February 1, 2022

        I downgraded the app now i can change the sub level. thanks @fforssell 

        MG-Craft
        Lyricist III
        February 2, 2022

        On Android, Sonos app dies every time I try to adjust Sub settings. Performed fresh install and rebuilt (rediscover / added) sub to system. Surrounds (2x Sonos One) work great. Sub unusable.

        Seems to have started after recent Android/Galaxy (S21 Ultra 5G) software update push.

        Will try downgraded Sonos app but this is not right.

        Sad with no sub!! 

        Ideas? Suggestions?

        Thanks,

        --Matt 

          fforssell
          Trending Lyricist I
          February 2, 2022

          Pairing a single sub with my rears as stereo pair (Symfonisk bookshelves) didn’t work properly with 14.0 Android, either, so something seems to be generally borked with subs and the Android 14.0 app volume control, as the issue is not specific to the Amp.  Should warrant a quick fix, I think.  According to Apkmirror 13.0.1 was released within a week and 12.0.1 within two, so 14.0.1 should not be too far away.  Fingers crossed.

          MG-Craft
          Lyricist III
          February 2, 2022

          Upon further investigation, I discovered that the problem is affecting my Windows PC Sonos app as well. Similar to my Android app, I have no way to access my sub settings.... the app crashes every time I click on the settings tab for the sub. Worse still on the desktop app, I cannot adjust my sub or surround volume or settings either.

          Starting to think that the problem is with the software on board the Sonos devices.

          I may try to uninstall, factory reset, reinstall and reconfigure my whole system but, with 6 Sonos One's, a Sub, and an Amp,, I'm not excited about the work required just to troubleshoot!

          What is most frustrating is that I have not changed anything in my settings or network configuration and now my Sonos system does not work. That phone apps, desktop apps, and operating systems get pdated regularly without user control, I think this is on Sonos to explain and to find a solution. 

          Need your help, Sonos.

          Please reply.

          Thanks!

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