Skip to main content
RupertGypsy_1
Contributor III
July 11, 2023

Sonos Amp shows (unused) not registered. Randomly happens

  • July 11, 2023
  • 12 replies
  • 721 views

Bought an Amp I think within the last six months and it was working fine. Upgraded from ZP100. 
 

Now it randomly takes down my system and nothing works I usually manage to get it up and running again by disconnecting the power to the amp.  Happens more than it should. 
 

This time I’ve pulled power and Ethernet cable and can’t get it to work. At the moment all my other speakers have disappeared into lala land and only the Amp (unused) not registered shows. 
 

any suggestions besides factory reset. 
 

off to bed to dream about this now lol

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

12 replies

Show previous replies
John B
July 15, 2023

if the playbar is working can I assume it’s not the Ethernet cable?  I’m beyond frustrated. But at least I can listen to music through the playbar. 
 

 

No.  Check in the System settings in the Sonos app, under About my System.  Does it show WM:1 or WM:0?  WM:0 would imply connection by Ethernet here, WM:1 means it is connecting to WiFi.

But even that snapshot doesn’t completely rule out a dodgy connection causing intermittent problems.

RupertGypsy_1Author
Contributor III
July 15, 2023

It shows w1. 
 

thanks for that!  Will look at getting another Ethernet cable and giving that a go and see what happens. 

Terms & ConditionsAccessibility statement