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Contributor I
June 19, 2022
Answered

Sonos Amp no power light

  • June 19, 2022
  • 17 replies
  • 10927 views

My Sonos amp suddenly lost all power. It is two years old. The same thing happened to my 1st generation also, which lasted a lot longer than two years. I am beginning to loose confidence in Sonos. 

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Best answer by Ken_Griffiths

Assuming you have checked power outlets and cables etc; you are probably best to speak direct with Sonos Support/Sales about this matter. You may also find there are repairers for such items in your local area.

I guess it’s for times like these that some consumers take out small-gadget insurance, or purchase from vendors that may offer their own longer-term warranties, but I guess that’s no comfort now, after the horse has bolted.

Anyhow here are the links for both Sonos Support and Sales, to maybe discuss matters with them…

Sonos Customer Care:

https://support.sonos.com/s/contact

Sonos Sales:
https://support.sonos.com/s/global-sales-help

Hope that assists.

17 replies

buzz
Grand Maestro
August 30, 2022

Lightning strikes are chaotic. Years ago the house I was living in was struck and a section of wall was exploded. After breaking out the wall, the strike passed through a sofa and burned a hole in the carpet. In the basement below an old tube radio that was powered OFF at the time, was damaged. 

In addition to instant, obvious damage a transient can injure the long term outlook for a unit. 

You need to protect any copper feed into the house -- such as CATV and phone, in addition to the power feed. If you have a copper line to a pool house or such, it should be protected.

buzz
Grand Maestro
August 31, 2022

@Soundhack,

In your situation, if the AMP’s are driving outdoor speakers, wires to these speakers should be protected.

Your home owner’s insurance policy may offer some help with AMP replacement costs..

Lyricist III
September 2, 2022

Thanks! Yes, both AMP’s are powering speakers that are outside. The AMP’s are in my basement and the speaker wire is run through conduits that are buried in the ground. I have a cheap amp that I will use to see if the speaker wire is still good.
 

So my home owners insurance has a deductible of $1K. Sonos is going to give me a 30% discount after shipping my two dead AMPS to them, so will go that route, but will get proper surge protection setup before I install the new AMP’s. I absolutely love them and the Sonos ecosystem so hoping this is a one off.

Thanks again for taking the time to provide me advice and guidance, truly appreciate it.

Lyricist I
September 13, 2022

So I just lost my Connect:Amp which I guess has been around since 2016, I rarely used it up stairs here where its connected to my home theater AVR. I use my other Play:1’s around the house but this one hardly gets any use. I have it plugged into a APC 575 Battery Backup and Surge Protector. Do you think its worth my time to get them involved in helping the replacement costs for this unit? A new AMP is $699 and if I settled for a Port those are $449 minus this 30% discount they are going to give me here at Sonos for returning the bad one. I don’t want to pay for a new one at all even with 30% off I thought I had this setup in a nice well thought of surge protected place. Nothing else went bad on the surge protector, so not sure I have an argument with them, maybe the unit just went bad? We have had some storms recently that did flash the power, brown outs I think the are called, where it goes up and down gradually really fast. Anyway it could have been that but not sure I can prove it?

Lyricist I
September 13, 2022

Also, should I replace this unit with a new Amp or the Port? All I’m doing right now is connecting to the AVR via Digital Optical Cable and playing music through the AVR. I don’t know which one is better for that? I don’t even see that connection on either one now.

jgatie
September 13, 2022

If it was playing through your A/V receiver, it was a Connect, not a Connect:Amp.  So the replacement would be a Port. 

Lyricist I
September 14, 2022

If it was playing through your A/V receiver, it was a Connect, not a Connect:Amp.  So the replacement would be a Port. 

You are right it is just a Connect. Thanks for pointing that error out. So a Port is what I’ll be after. I did contact APC about my Battery Backup and Surge Protector. The claim process is kind of a pain. I have to send in my unit, they are sending a replacement out, but I have to pay for the shipping of that unit and if the claim goes through (I guess if they find it faulty) then the cost of my shipping will go onto the claim if they deny my claim then I lose out on that shipping and I’d imagine the shipping of this heavy battery backup/surge unit is not cheap. Also I don’t know if the power surges or brown outs we had a few weeks back were the cause so its like rolling dice with this process.