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sonos AMP dropping IR remote

Forum|Forum|3 years ago
April 7, 2023
15 replies
395 views

I have an old TV outside that is connected to my speakers outside via an AMP. This TV doesn’t have ARC support so I have an audio extractor to connect to my AMP. It also won’t throughout CEC to my AMP so I have an IR repeater to connect to the AMP.

It worked flawlessly on initial setup but now my IR connection is routinely dropped and won’t work. Everything else works great. The ONLY issue is the IR connection.

I’ve seen several post about IR issues from Sonos stuff (mainly the Beam but I’ve seen a few issues with AMP too). Is this something that is going to be addressed?

Im positive this is a firmware issue.

yes I have done every trouble shoot. It is not my remote (batteries new, etc etc). It is not my repeater (it works extremely well and I can reproduce the issue even when lint my remote directly at the AMP in my AV room). I’ve reduced any interference possible by completely covering the IR sensor with tape but with the transmitter under that and facing it.

I can get the AMP to occasionally resume working with IR after a prolonged restart when I leave my amp unplugged for several minutes.

Any ideas? I’m at a loss and so upset that I got everything perfect and now it’s down to an issue/flaw I can’t fix.

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Best answer by Beav13

Just to close the loop, I have an update. I think I’ve isolated my issue. My arc extractor must be sending a CEC signal or some type of signal of some sort that is confusing the amp and cussing it to stop its IR responses. I’m trouble shooting this now and it has been working for 24 hr straight now so I am hopeful.

I initially got the extractor thinking my TV would send CEC to control volume but the TV just won’t do it. So I went it IR sensor which would work (with the above issues).

If this works, I will remove the extractor from the setup and connect my amp to TV via optical (via optical/hdmi adapter) and continue using IR remote for volume control. I’m hopeful this will solve my issue 🤞🏼

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buzz

Grand Maestro

When reporting an issue it is very helpful when you provide a diagnostic.

B

Beav13Author

Trending Lyricist I

I have reported two diagnostics. One while IR was working and the other once it quit working.

Working IR: 275343604

Non working IR: 1975632550

I have just installed the new update (15.3). I am not optimistic but I hope once I reboot the amp, it will work for good.

B

Beav13Author

Trending Lyricist I

I have done two diagnostics (one when IR working and another once it stopped). I tried to post the numbers to a post but Sonos said they are reviewing my post before allowing it to post 🤔

Either way, I have two diagnostics and have asked Sonos to look. Haven’t heard anything

buzz

Grand Maestro

Your posts may have been sidelined by the spam filter. A few months ago there were aggressive spammers targeting the community. The spam filter was tuned to be more aggressive and now it seems to be over aggressive in some cases.

Note that SONOS support does not automatically respond to diagnostic submissions.

B

Beav13Author

Trending Lyricist I

I opened a case before. They wanted to replace my amp which I DO NOT think is necessary. I think there is some sort of issue that is too reproducible to think it’s a hardware problem. It’s some sort of firmware issue.

I’ve reset the amp again and set it up from new again and if/when it goes out AGAIN, I will stop trying. I’ve troubleshot every point of possible failure and it’s always when the hdmi is connected that the IR goes out. Maybe it’ll get fixed one day but I’ll never know bc I won’t try again.

I’ve got an ikea volume sound knob that works great and I’m going to set it up with this room instead of my others now

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