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jonathan1971
Contributor I
March 19, 2021

sonos amp connection problem

  • March 19, 2021
  • 21 replies
  • 4921 views

Hi, have spent 3 hours direct with Sonos doing all testing to try and fix this issue.

I had no issues with my 3 connect amps on S1 and a new Sonos AmP on S2.

recently I switched my power off and had to reset all the amps which went from being wireless to now connected directly to my sky router.

 

the 3 connect amps all connect to S1. The new Sonos Amp did connect to S2 but then disappeared.

 

have done hard resets. turned everything off, including router. But each time the Sonos amp will not connect to S1 - it can find it but then says problem identifying it in set up try again. When I try to set it up in S2 as a separate system it asks me to so to S2 beta. Each time it asks for an 8 digit pin it says will be in the side or back of the amp - which Sonos themselves have agreed does not exist.

without said pin I connect even connect it to s2 now.

 

so o have no way to connect it to S1 or S2. 
 

help appreciated as Sonos have done everything they know.

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21 replies

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Philly75
Lyricist III
June 10, 2021

@Airgetlam hehhe, yes. They are very reputable and been around. They are pretty much authorized for many other reputable brands. I'm just so disappointed, I waited since April for this device to be in their stock. They had advised SONOS was on backorder for many products. and I finally received it this morning. I will wait to see what can be done. :rolling_eyes:

Airgetlam
Airgetlam
June 10, 2021

Heh. Glad you’re getting the attention you need. I don’t remember one of those stores when I was spending work time in PEI, but then again I was pretty much concentrated between my hotel and the office. Best of luck, I suspect you’re in excellent hands. 

Bruce
APC1024
Lyricist I
June 12, 2021

I am having the exact same issue as @Philly75 . Brand new Amp, no serial or pin on the bottom. See photo. Anyone else w this issue? Anyone get it resolved?

 

Airgetlam
Airgetlam
June 12, 2021

Did you call Sonos Support directly to discuss it? As previously noted in this thread, there really isn’t much the community can do to help. 

Bruce
APC1024
Lyricist I
June 12, 2021

Sonos customer support is only available Mon-Fri 9am-7pm EST. I have not contacted them, have to wait until Monday. In the meantime, looking to see if @Philly75 or anyone else was able to get this resolved.

Philly75
Lyricist III
June 13, 2021

Hi All!

So Sonos was able to assist me to find this PIN.

Not so intuitive when your running in circles because the PIN should be on the bottom as described or indicated. But during setup via the app it does show on the image these blue squares indicating where this PIN could be.

so …..

Guess where your PIN is?

Look in back of the AMP right above the speaker terminals it should be light beige printed, MAC address and PIN.

 

Enjoy your setup!

Philly

stevepow
Prominent Collaborator I
September 8, 2021

Hi All!

 

Guess where your PIN is?

Look in back of the AMP right above the speaker terminals it should be light beige printed, MAC address and PIN.

 

Enjoy your setup!

Philly

 

That’s a good guess, but no cigar.  And why should anyone have to be guessing where the setup info is on a $1000 piece of gear?  Nonsense.  More ridiculousness in the S2 saga.  I don’t own any product I hate so much as Sonos.  They continue to do stupid things that make using their products a bummer experience.  Arghhhh!

 

 

stevepow
Prominent Collaborator I
September 8, 2021

No pin on the bottom either - the support guy had me scanning it with a microscope to find the elusive PIN. Nada. Next up, we’ll search for some unicorns and have about the same luck.  And if there is a PIN on the bottom - take a look - why would it be so DAMN small that no one can find it?  Sonos has become absurd.  $1000 joke.

Anyone see a pin?  You’re more likely to spot Pluto with a pair of binoculars on a cloudy evening.

 

Philly75
Lyricist III
September 8, 2021

@stevepow I couldnt agree more!! Ot looks like your amp missed a stepnon their end. Maybe your pin is inside the product. Maybe you need to open the amp? (being sarcastic as F) I think I got lucky and found that pin. Sonos is absurd and cant stand their F’en process let alone the price points. The only thing i love is, once some of their sh)($(($it works its solid.

Just speaking my mind!

 

 

    stevepow
    Prominent Collaborator I
    September 8, 2021

    Can you believe that - can you believe that whatever manufacturing process it is, that my single AMP is the only one?  I don’t.  It’s been backordered for a long time and just came today.  Want to bet a whole truck load of them are arriving to customers like this?  Hard to imagine only the one.

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