Sonos Amp and 4 Play 1 Speakers Haven't Worked in 3 Weeks, Techs Can't Resolve

Forum|Forum|3 years ago
December 7, 2022
21 replies
477 views

After 2 calls at over an hour each with techs over the last 3 weeks, I'm at a loss here before I sell this and get a different brand.

System was great for the 2 years etc I've used it. I'm decent with the app and understand how to get the amp to play and connect the speakers to the amp through it.

I did an update on the S2 app about 3 weeks ago and then all hell broke lose. Even after the update I did yesterday 12-6-22 nothing is better.

No sound

I noticed the amp is 2.4ghz and speakers are 5ghz wifi on the Comcast app. This seems like a problem.

We tried the wired ethernet approach and nothing happened. Like how could this not play after being hard wired to the router??

The only time it worked was when I unplugged the amp, then unplugged the router, then plugged the amp back in. The speakers came back on and I thought I fixed it. Couple hours later, dead again.

I keep doing all the system diagnostics and it can't find 2 speakers and still no sound.

I'll try one last tech call but maybe someone in here has resolved this before?

Thanks

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Best answer by buzz

Somewhere in that Gateway there is an option that is blocking communication between devices on the 2.4GHz and devices on the 5GHz segments. I don’t currently have Xfinity. While I had Xfinity (without any Xfinity pods) I had no trouble with SONOS and my controllers and SONOS players could freely jump between bands. Adding the pods may have enabled the blocking agent. You might be able to work with Xfinity support and have them remove the 2.4-5GHz block. You may need to work through several agents before you find one competent enough to do this.

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R

Richard Burns

Contributor I

Hi, hopefully someone here can help. The latest update (May 2024) is creating issue after issue. The latest problem to manifest is ‘disappearing’ amps. The system was stable for over a year..but now its not. What I have is two Sonos amps. Connected via wifi hotspots (excellent signal). Its NOT operating as a ‘mesh’ system. Each hotspot is connected to the router or hard wired (cat 6) to the nearest hotspot. I.EI’m not using the wifi as a mesh. Randomly - sometimes a couple of times a day ...one amp or the other disappears from the APP. This can happing while its playing a playlist. The only way to bring to back is to unplug the amp and restart my phone or the PC I have the APP running on to bring it back. Using the ‘find my system’ on the APP is useless. Has anyone else had this issue? Thanks

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