Question

sonos amp

Forum|Forum|2 years ago
August 10, 2024
11 replies
195 views

I am unable to connect the amp. I tried the alternate way as well but no luck. It’s plugged in but not don’t see any light. I need the amp for my turntable connection. What can I do to connect?

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Ken_Griffiths

Are there no lights at all when you first power on the Amp? Any indication that it’s working at all?

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EddP67Author

nothing lights up. It only has one small light in the front. I tried an ethernet cable as well and still noting. I don’t know how to tell if it is dead :(

But all my other devises are working

Ken_Griffiths

I assume you’ve tried a different power-point, but if no joy, it sounds like it ‘might’ be a hardware issue. Perhaps it’s a fuse in the plug or the Amp itself.

The next step is to maybe speak with Sonos Customer Support via this LINK and see what the Staff can perhaps ascertain and suggest to help you to resolve the matter.

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EddP67Author

I will try that on Monday since there is a recording saying they are closed. I hope I can repair myself as I am in Panama

press250

Prodigy III

Hi @EddP67, have you tried a factory reset? At this point, you’ve got nothing to lose ...

Unplug the power cord
Press and hold the JOIN button on the back of the Amp
Plug in the power cord

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EddP67Author

still didn’t work, I will call on Monday for customer help

AjTrek1

I’m a bit confused regarding your issue…

You said you don’t see a light? I assume you mean the LED on front of the Amp; if so that is the only light on the Amp. There are no other lights. However lets make sure you have the LED display set to on. To do so…

Open the Sonos app
Go to the room/zone you designated for the amp
Scroll down to Hardware
Turn on Status light

Regarding sound…

Are you using the Amp with Wired speakers or Line-in to a Play 5?

Together Everyone Achieves More = T.E.A.M.

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EddP67Author

I can’t turn on the status light until I can add it to my system. I use it as line in and use with wifi.
The amp is not responding to the setup wizards

I recently moved and my other speakers are working. The amp is the only thing not working

buzz

Grand Maestro

Soon after power is applied, regardless of the status light setting, there will be some status light activity. If there is no activity, the unit is dead or not receiving power. After the unit boots, then it will check the status light flag.

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EddP67Author

No matter what I try it doesn’t work. Im living in Panama Central America and there is no way to send it out, no mail service. There has to be a way i can check the fuse

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