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Contributor I
January 20, 2025

Sonos 1 Bridge

  • January 20, 2025
  • 16 replies
  • 444 views

One of my two bridges started flashing rapidly (white) and it was no longer visible on the app.

I have tried everything (I think) including plugging direct into router and factory reset but nothing has produced the response that I am supposed to get.

Although, sometimes I can get the light to stay solid even though still not “visible”

Does this mean that the bridge itself kaput ? 

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16 replies

Airgetlam
January 20, 2025

Likely, they’re pretty old tech, and known to have issues with their power supplies and fluctuating power delivery. Many people have retired their BRIDGES,  either by plugging the Ethernet cable directly into a regular Sonos device (another speaker, or a BOOST, the replacement designed for the BRIDGE, that has also now been retired), or simply having all their speakers off of their WiFi, now that consumer grade routers are capable enough to do so. 

The only way to be certain if it is dead is to submit a system diagnostic , and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

For what it is worth, I retired my BRIDGEs long ago in favor of the BOOST, and my newer Sonos devices, which don’t work with SonosNet are sitting on my WiFi. 

A good reference on the making the change is in the wireless and wired systems FAQ.

Bruce
Contributor I
January 20, 2025

Thanks for the prompt reply Bruce !

Yeah it is getting on a bit….

Two floors away from the router so I don’t have that option. It currently connects into an existing amplifier.

I shall give the diagnostic a try but the wait time when calling just isn’t practical for me at the moment.

I am happy to replace bits/upgrade or whatever but I didn’t know if that was possible at all with the Sonos One system.

But you have given me some stuff to work with despite all mt technical shortcomings, thank you.

buzz
January 20, 2025

If you can measure Voltage, the power supply should put out slightly more than 5V. Less than this, BRIDGE will behave weirdly.

Airgetlam
January 20, 2025

You can get replacement (non-Sonos) power supplies, which should work, but given that the BRIDGE and its replacement, the BOOST, are no longer sold by Sonos (although still supported), I’d really be tempted to retire them, and go with hanging everything off the WiFi. 
 

Bruce
Contributor I
January 20, 2025

Well Buzz, I’m hugely flattered that you think I could pull that off, thank you.

Airgetlam, which Sonos product would you recommend I buy then to replace the Sonos One bridge please ?

Stanley_4
Grand Maestro
January 20, 2025

There is no current replacement for the Bridge, Sonos used to sell a Boost that would replace a Bridge but it too is obsolete.

Reading your posts, are you sure it is a Bridge? Little box, power socket and Ethernet socket only.

If it has audio connections it isn't a Bridge maye a Zone Player or Connect.

Contributor I
January 20, 2025

Well just to be sure Stanley, I did an image search and yes, it appears to be a Bridge.

I do have a Connect but next to the router. But two Bridges which link to two separate amplifiers.

Sounds like I’m stuffed then...

Pools-3015
Prodigy I
January 20, 2025

Well just to be sure Stanley, I did an image search and yes, it appears to be a Bridge.

I do have a Connect but next to the router. But two Bridges which link to two separate amplifiers.

Sounds like I’m stuffed then...

This statement is confusing. Are you referring to the Port as a bridge or a Connect as a bridge?

And are you referring to a Bridge as a Connect?

                                                                This is a Port:

                                                   

                                 This is a Connect, which is an older version of the Port

                                                                  This is a bridge

 

Lyricist II
January 20, 2025

Well Pools, the terminology must have changed since my purchase was made so apologies for the confusion. For my part, I have the following:

pic one:  nil

pic two:  2 (one of which is now faulty)

pic three: 1

 

Hope that helps…

Stanley_4
Grand Maestro
January 20, 2025

I'm not sure how a Bridge could link to an amplifier as it has no audio ports?

What audio device do you have the Connect next to your router connected to?