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foxleybob
Jun 12, 2021 3:17 PM UTC
Answered

Sonos 1 Alexa

Hi.

All of a sudden I cannot use my 1 to get to my library of music through my phone.

I can get a radio station???

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Corry P
Corry PAnswer
Sonos Staff
Jun 15, 2021 9:41 AM UTC

Hi @foxleybob 

Thanks for our post!

Are you trying to play music stored on your phone? Or use your phone to play the Music Library from a computer/NAS?

If the former, and your phone is an iPhone, you’ll need to use AirPlay. If you’re using an Android device and On This Device in the Sonos app, try rebooting your phone.

If the latter, try removing the source and add it again from the Desktop Sonos app.

If none of this helps, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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5 replies

GuitarSuperstar
Lead Maestro
Jun 12, 2021 3:35 PM UTC

Unplug the speaker from power for about a minute and reboot your router and phone.

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"Receive with simplicity everything that happens to you." - Rashi
foxleybobAuthor
Jun 13, 2021 8:09 AM UTC

Thanks, done that.

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Corry P
Corry PAnswer
Sonos Staff
Jun 15, 2021 9:41 AM UTC

Hi @foxleybob 

Thanks for our post!

Are you trying to play music stored on your phone? Or use your phone to play the Music Library from a computer/NAS?

If the former, and your phone is an iPhone, you’ll need to use AirPlay. If you’re using an Android device and On This Device in the Sonos app, try rebooting your phone.

If the latter, try removing the source and add it again from the Desktop Sonos app.

If none of this helps, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

Translate
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
foxleybobAuthor
Jun 17, 2021 4:19 PM UTC

Thank you for the reply.

Yes playing music from the sonos app on my phone (Android) and simply asking Alexa to play something :)

TBO It is working at the moment  , but it can be git & miss.

 

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Corry P
Corry P
Sonos Staff
Jun 18, 2021 9:30 AM UTC

Hi @foxleybob 

I am afraid it’s still not clear to me what source you are trying to play music from. Alexa cannot play anything from your Music Library, nor can she play from your phone’s stored music.

In order to help you, I need to know the source of the music you are trying to play. Are you playing from Spotify? Apple Music? The more information you can give me (including the exact command given to Alexa), the more I can help.

Thanks.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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