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Contributor I
October 26, 2021
Answered

some sonos doesnt show in account

  • October 26, 2021
  • 3 replies
  • 70 views

I have an older amp that doesn’t show up in my account / profile.  So I can’t use the upgrade program.  How can I get this component into my account ?

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Best answer by Airgetlam

There are a few possibilities as to why it isn’t showing up, honestly. The easiest way to resolve that is to factory reset the device, then re-add it to your system. That will ensure that it shows up on your account. 

3 replies

Lead Maestro
October 26, 2021

Have you set up the Connect:Amp in the Sonos app using your Sonos account?

"Receive with simplicity everything that happens to you." - Rashi
Airgetlam
AirgetlamAnswer
October 26, 2021

There are a few possibilities as to why it isn’t showing up, honestly. The easiest way to resolve that is to factory reset the device, then re-add it to your system. That will ensure that it shows up on your account. 

Bruce
106rallye
October 26, 2021

Depending on the age of the Connect:Amp, you might need to install it with the S1 Sonos app.