some sonos doesnt show in account

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I have an older amp that doesn’t show up in my account / profile. So I can’t use the upgrade program. How can I get this component into my account ?

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AirgetlamAnswer

There are a few possibilities as to why it isn’t showing up, honestly. The easiest way to resolve that is to factory reset the device, then re-add it to your system. That will ensure that it shows up on your account.

Bruce

G

GuitarSuperstar

Lead Maestro

Have you set up the Connect:Amp in the Sonos app using your Sonos account?

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"Receive with simplicity everything that happens to you." - Rashi

AirgetlamAnswer

There are a few possibilities as to why it isn’t showing up, honestly. The easiest way to resolve that is to factory reset the device, then re-add it to your system. That will ensure that it shows up on your account.

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Bruce

106rallye

Depending on the age of the Connect:Amp, you might need to install it with the S1 Sonos app.

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