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Woodchal
Trending Lyricist I
January 23, 2021

Sky Q and Sonos problems

  • January 23, 2021
  • 43 replies
  • 8717 views

I have seen that many people have experienced incompatibility between SkyQ and Sonos

I have a Sonos system - TV Beam, Play 5 (2) and 2*Play1.  All was fine until I installed SkyQ.

I had problems immediately on install - lost speakers, IOS App not finding the Sonos next.

I have done many of the basic bits - cycled router, Sonos devices on/off.

I have ended up with One sonos Play1 connected to network, via Ethernet and others linked via Sonosnet (WM0).  Main SkyQ box connected via Ethernet and mini via WiFi.  At the moment things are stable, in that I can see speakers using IOS App (from some places in the house- will need to give it longer to see how stable.

However if my iOS device is too close to either SkyQ box it does not find the Sonos system If I walk away from SkyQ box(s) to the other side of the house closer to the router (and Ethernet connected Sonos), then IOS App finds the sonos system and I can control the boxes.  There is obviously some interference in the WiFi (meshes).

I guess I can try to change channels and bands, but I don’t want to start messing around/ experimenting - home workers on network- is there a definitive solution (other than getting rid of SkyQ or Sonos).  Is there any chance that Sonos and Sky will provide updated software 

Not a brilliant customer experience!

 

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    43 replies

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    Soundtekk
    Lyricist II
    October 7, 2021

    I have had the same issues. It’s easy to solve…..

     

    With your Sky Q remote scroll down to settings and then press 001 select. 
     

    Go to network, and turn off both 2.4 and 5 gig networks. This is assuming you can connect your Q box with an Ethernet cable to the router. 
     

    Your Sonos will work perfectly after. 

      Magicrevolver
      Lyricist III
      March 5, 2022

      I’ve just bought a Roam, my first Sonos product, and am having issues with playing a steady stream from my iPhone or iPad via Airplay. Sometimes it works fine,  more often it doesn’t with the music cutting in and out rapidly. I have a Sky router and a Q box which could be the source of my problems. I’ve tried splitting the 2.4 and 5gig networks - didn’t work. I turned off 2.4G Wi-Fi on sky q box, that didn’t work either. Turning both wifi networks off on the Sky Q box is not an option as router is upstairs so can’t go the Ethernet route.

      A reboot of the router sometimes works but I don’t want to do that every time I want to airplay some music. 
      A lot of the technical detail in this thread goes way over my head, are there any other solutions? 
      If any Sonos staff are tuning in you can check out diagnostic 1338332803

       

      Airgetlam
      Airgetlam
      March 5, 2022

      The only Sonos staff that respond here are the forum moderators. You’d be much more likely to get a response to your diagnostic if you were to call Sonos Support directly to discuss it.

      When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

       

      Bruce
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