Answered
Skipping tracks
From time to time my sonos starts skipping the tracks after playing approx one minute of a track. This loop continues until I power off/on the unit. Then it plays ok a few days and then starts the loop again.
Any ideas?
Corry PAnswer
Sonos Staff
Aug 25, 2023 10:30 AM UTC
Hi
As discussed by our smorgasbord of community experts here, there are several reasons why you could be experiencing the problems you describe.
I do recommend you test disabling the Crossfade feature, as suggested by
There is also the possibility that there are local network issues - if sources other than Spotify play without issue, it’s less likely that this is the case.
It’s also not impossible that there is a hardware-related issue - some of our older players now struggle with Spotify and a few other sources. Making your Connect a member of a group led by a newer player could resolve this for you.
For a definitive answer, however, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports - the Connect’s logs should contain the answer.
I hope this helps.
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein