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AlehMadrid
AlehMadrid
Contributor I
Dec 31, 2020 12:21 AM UTC
Answered

See the Sonos on my Router but cannot Connect

Hi!

I’ve been getting problems with my system the last month. 1 x  playbar & 2 x play:1

Now I have the situation where in my router network map, sees the SonosZP but cannot access from any of the iOS or MacOS apps. 
do you have any suggestions?

 

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AlehMadrid
AlehMadridAnswer
Contributor I
Jan 1, 2021 12:59 AM UTC

hi again buzz!

the modem is the router, Sercomm Vox 2.5 from vodafone

The ubiquity ap is using the b/g mode as well 

and the thing about Sonos acconunt was on the app, but this is fixed.


when I used a ethernet cable ad connect the playbar directly, everything started to work, I did configure all the surround system too.

as soon as I take out the cable it stops.

 

Sure is the AP, but cannot see why, I can see the “Sonos ZP” but cannot make then work.

I've read sometime about multicast, tried too and nothing happened.

 

well I guess tomorrow will be a good lazy day to do some useful stuff haha.

 

thank you!! happy new year

 

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6 replies

buzz
buzz
Grand Maestro
Dec 31, 2020 12:42 AM UTC

Have you recently replaced the router? Is PLAYBAR wired or wireless? Which model router are you using?

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AlehMadrid
AlehMadridAuthor
Contributor I
Dec 31, 2020 3:12 PM UTC

Hi buzz, thank you for your time!

i have eveything wireless,

Im using the AP from ubiquity and the modem is the one given by Vodafone.

I've tried connecting by cable the playbar and works fine, but I cannot leave the cable connected, in 10 meters from the router haha, I was just checking the connection between the playbar and the two play:1

i don't know what to do,

 

happy new year btw!

 

 

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AlehMadrid
AlehMadridAuthor
Contributor I
Dec 31, 2020 4:13 PM UTC

Update:

Today I've tried to reconnect all the play:1 and the playbar, and now my Sonos Account it says that only have one play:1, the other two dissapeared, my services are gone, don't know what to do :(

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AlehMadrid
AlehMadridAuthor
Contributor I
Dec 31, 2020 6:27 PM UTC

Solved the 2nd thing I've talked about it, but the connection to Sonos app still happening :(

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buzz
buzz
Grand Maestro
Dec 31, 2020 7:47 PM UTC

If the VODAFONE box is only a modem and the UBIQUITI box is only an access point, which router are you using? 

Make sure that the UBIQUITI AP is set for b/g compatibility.

When you mention “Sonos Account” are you referring to the units that you see in Settings → System → About My System or the details in your account on the SONOS website?

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AlehMadrid
AlehMadridAuthorAnswer
Contributor I
Jan 1, 2021 12:59 AM UTC

hi again buzz!

the modem is the router, Sercomm Vox 2.5 from vodafone

The ubiquity ap is using the b/g mode as well 

and the thing about Sonos acconunt was on the app, but this is fixed.


when I used a ethernet cable ad connect the playbar directly, everything started to work, I did configure all the surround system too.

as soon as I take out the cable it stops.

 

Sure is the AP, but cannot see why, I can see the “Sonos ZP” but cannot make then work.

I've read sometime about multicast, tried too and nothing happened.

 

well I guess tomorrow will be a good lazy day to do some useful stuff haha.

 

thank you!! happy new year

 

Translate
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