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Contributor I
March 8, 2022
Answered

same as others app wont let me sign in...website does

  • March 8, 2022
  • 11 replies
  • 554 views

website allows sign in

 

app will not

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Best answer by Ken_Griffiths

You don’t need the period after the .com

As mentioned in my post, we all see that ‘period’ on the input form after the email address - it is just a form label and it is (partially) showing you the email address that you need to enter - it’s what you enter, together with the password, in the input fields that is the important bit - In some reported similar cases in the past, users have had two Sonos accounts that begin similar, but also it might be an unusual character in the email address that is not being recognised correctly - perhaps see what happens when you logout and login on another controller.

If problems persist, then contact Sonos Support for assistance via this link:

https://support.sonos.com/s/contact

11 replies

Corry P
Sonos Staff
March 9, 2022

Hi @jjj1010 

It’s not uncommon to see systems that friends/relatives/neighbours/in-laws have re-registered to themselves during a social visit. I’ve never figured out why. 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein