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S2isterrible
Contributor I
October 23, 2020

S2 ruined my system.

  • October 23, 2020
  • 16 replies
  • 697 views

Have six play ones and a Sonos connect (v1).  Inadvertently installed S2, no NOTHING works.  Spent >1hour on phone with support.  Everything has been rebooted, reinstalled, factory reset…...nothing works.

This is a PR nightmare for SONOS….as it should be.  I have recommended SONOS for years, but now I will tell folks to run screaming. 

 

Does anyone have any ideas?  I’m pretty sure I have tried everything mentioned on the boards, Sonos troubleshooting articles, and customer support.

IF YOU ARE CONSIDERING A SONOS SYSTEM.  PLEASE STAY AWAY UNTIL THIS IS RESOLVED!!

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    jmathermiller
    Lyricist III
    May 24, 2021

    it also doesn’t help when I spend an hour on the phone with a support tech and he hangs up on me.  I suppose he hung up because he couldn’t resolve my issues and didn’t want to deal with it.

    jmathermiller
    Lyricist III
    May 24, 2021

    About your system

    You have 10 products in your system that are not compatible with the new app, Sonos S2. Learn about your options below.

     

    Wow, 10 products that won’t work properly anymore.

     

    jmathermiller
    Lyricist III
    May 24, 2021
    that  pretty much sums up SONOS at my house, Sonos  thinks my S1 products are NOT compatible with an S1 controller but when you open up S2 as they force you to, that controller says the same darn thing, your products aren’t compatible with S2.  

    Every time, as in I have tried no fewer than 20 times, every time I attempt to “setup a new system”  the S1 app rarely finds a product and when it does, it fails to set it up.  Complete madness.
     

     

    melvimbe
    melvimbe
    May 24, 2021

    I have been buying Sonos products since 2013.  I now have systems in Kentucky, Florida and The Netherlands.  

     

    Sonos should never have made their older units incompatible with current units.  That was a really bad mistake.

     

    Are your speakers in these 3 locations all registered under the same account with Sonos?  Which location are you currently located and what speakers are there?   Is this the first time you’re seeing this message or did something change with your system’s location, such as adding a new speaker.

    As far as Sonos upgrading thier network from S1 to S2, there is a lot more to it then just getting existing customers to upgrade. And although it’s understandable for individual customers to be frustrated by it, it was necessary for Sonos to remain competitive with system wide features and the company seems to be doing quite well since the change over about a year ago.

    Danny
      John B
      May 24, 2021

      OK. I wanted to help, but you seem only to want to rant rather than understand.

      Good luck.

      Bigalchez
      Contributor I
      May 24, 2021

      Sono should be ashamed of themselves. The S2 app is nothing short of robbery and trying to get somebody to spend thousands of additional dollars for new speakers. I have told so many people how awesome the system is and now I have to eat crow. Of course the speakers that don’t work is my sound bar subwoofer and of course the most expensive speakers the 5s. I have tried to factory reset and everything else to go back to the S one and it keeps telling me to upgrade the system and I run into a dead end every time. I have a messed around with these speakers off and on for two weeks. So far dealing with Sonos it’s like dealing with Comcast. Sorry Sonos it doesn’t get much worse than that. There should be a very simple way to go back to the S 1 but they made it difficult and we all know it was on purpose. I am so completely disappointed not much else to say

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