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Contributor I
November 13, 2020

S1 Products Drop sound

  • November 13, 2020
  • 3 replies
  • 92 views

My S1 Product drops the sound every now and then

when i group them together with play1 and playbar its the same, S1 drops sound, not S2 they play all the time.

Annoying 

Why?

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3 replies

controlav
Lead Maestro
November 14, 2020

Wireless interference is the most common cause of drop-outs.

Are your systems using SonosNet, Wifi, or Wired?

Assuming wireless ensure the channels are not overlapping on the S1 and S2 systems.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Contributor I
November 14, 2020

router --» ZP90 wired this is the first,  even this have drop-outs

rest is sonosnet

controlav
Lead Maestro
November 14, 2020

I’d suggest you gather a diagnostic right after the drop outs and get Sonos support to look at it.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.