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Contributor I
Nov 13, 2020 7:41 PM UTC

S1 Products Drop sound

My S1 Product drops the sound every now and then

when i group them together with play1 and playbar its the same, S1 drops sound, not S2 they play all the time.

Annoying 

Why?

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3 replies

controlav
Lead Maestro
Nov 14, 2020 2:42 PM UTC

Wireless interference is the most common cause of drop-outs.

Are your systems using SonosNet, Wifi, or Wired?

Assuming wireless ensure the channels are not overlapping on the S1 and S2 systems.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Contributor I
Nov 14, 2020 3:59 PM UTC

router --» ZP90 wired this is the first,  even this have drop-outs

rest is sonosnet

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controlav
Lead Maestro
Nov 14, 2020 8:21 PM UTC

I’d suggest you gather a diagnostic right after the drop outs and get Sonos support to look at it.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.