S1 App frustrations

I’m having many problems with my Sonos system pretty much since S1/S2. It all works and then just stops working (sometimes mid song) and will only recognize my Sonos Move, but none of my Sonos Ones, Sonos 1s, or Sonos 5 (gen 2)…. Then after a few hours it all spontaneously works again. It’s not a wifi or internet issue as those continue working just fine. Quite disappointing from a system that used to work flawlessly...

Actually, I’d bet is is a network issue. 

The first step I’d try is a network refresh. Unplug all Sonos devices from power. While they’re unplugged, reboot your router. Once the router comes back up, plug in your Sonos devices.

If that doesn’t resolve the issue, I would read the wifi interference FAQ, paying particular, although not exclusive, attention to potential sources outside of your network itself.

Finally, if neither of the above work, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

Hi,

I’m another person with a long history of Sonos use, relegated to an ever more glitchy S1 system. Problem after problem, spent ages unplugging everything, tried a network refresh, no good. Now it won’t even let me send diagnostic information. 

Really bored / annoyed by this.

N

What did Sonos say when you called them?

SOLVED

Airgetlam - thank you for your advice. It solved the issue for me. I kept getting caught in the “You need to update to S2 but your system won’t work with S2”-bullsh*t. The app wouldn’t connect to Spotify or TuneIn Radio. But after your reset network idea we are back up and running. So thank you :)

I’m done with you Sonos. My frustration has reached peak levels. I’m not doing this anymore. I’m done connecting, re-connecting, resetting and restarting. It’s not the WiFi, it’s you and your stupid app. What’s next, Sonos S2 to replace Sonos S1 and make all my other products obsolete? No thanks, not doing it. I’m buying Klipsh or Bose from now on and you can take your garbage app and obsolete products and shove em up your a$$. That’s all, I’m done.

Since all products you seem to own are S2 capable: have you tried S2? Tried other tips (fixed ip's)?

I am OBVIOUSLY late to this party.

I have 3 sonos 1, a playbar and a subwoofer that now dont work- the S1 app says they cant find any of them- I have followed the instructions. Unplug them, replug them and unplug router with no help. Can anyone help?

Plug one of the speakers in to your router with an Ethernet cable. If you’re currently using a BRIDGE, please let us know, and disconnect it while you have the speaker wired. If any of your speakers are set up as surround speakers, do not use them to directly wire to your router. Similarly, do not wire your subwoofer, either. Technically, the PLAYBAR might be best, but it may not be the closest to the router.

Can we assume when you say Sonos 1, you mean PLAY:1? How are they set up, are two of them surround speakers for the PLAYBAR, or are the in their own ‘rooms’?

the playbar and sub and 2 Play 1s are set up as a surround- it randomly started working-- will reach back out if it disappears again- I spent hours on this today- any bad have no idea why it all of a sudden started.. thank you for your quick response. Next time (hoping there is not one) I can plug the spare play 1 from another room in.