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Ropeadope
Contributor I
Jun 30, 2020 4:38 PM UTC

Return shipping label - do they exist?

I’ve communicated several times with Sonos CS, email and phone.   I’ve been told multiple times I’d see a notice from my logistics provider with the shipping label for both my RMAs - Still Nothing!  I’m beginning to think I’m being worn down so I just go away.  Anyone else having this issue?  

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    NotJK
    Lyricist II
    Apr 6, 2021 6:32 PM UTC

    Same issue for me. It’s been one week, and have not seen the return label. My complaint was for a refurbished Play 5, and I have quite a few speakers in the house. Like the company, but this has me a little frustrated. I’ve interacted with someone 3-4 times on the issue. I have maybe an hour of time with representatives so far. 

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    JaviLopezPR
    Lyricist I
    Apr 7, 2021 2:32 PM UTC

    Same issue here. It’s been more than 24 hours and I haven’t received a return label.

    Is there a US number I can call? Chat options?

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    James L.
    James L.
    Retired Community Staff
    Apr 7, 2021 2:56 PM UTC

    Same issue here. It’s been more than 24 hours and I haven’t received a return label.

    Is there a US number I can call? Chat options?

    If you’re returning a product under the Money Back Guarantee you’ll want to talk to the Sales team. If it’s an RMA for a defective product, you should talk to our Customer Care Team.

    Both can be reached in the US on +1-800-680-2345 or look at other contact options, including chat, on our Support page.

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      Zubinsub
      Lyricist II
      Apr 8, 2021 9:51 AM UTC

      Finally received my return label and speaker is on its way back. Now to see how long before my refund is processed.

       

      @James L. 

      It would be beneficial if the different options were more clearly identified to ensure appropriate team processes the return. Website just gives one option to process return.

       

      Also would be beneficial for customer care team on chat to advise who to contact (sales in my case).

       

       

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      NotJK
      Lyricist II
      Apr 19, 2021 6:28 PM UTC

      Update: My issue was resolved and the replacement is perfect. Shipping was very fast. Getting the return label was the sluggish part. Took about 1-2 weeks to receive label. 

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