Contributor I

Repeated defects with Pro-Ject T1 SB + support confusion

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Hi,

I’m sharing my experience to check if others have seen similar issues.

Product: Pro-Ject T1 SB (purchased via Sonos)

Issues across two units:
• Unit 1: mechanical fault and abnormal noise out of the box
• Unit 2: cueing lever lifts only ~2–3 mm – stylus does not clear the record
• Stylus guard missing on delivery

Support experience:
• I was referred to the importer/manufacturer
• Importer declined as the unit was not purchased through them
• Refund/replacement handling has been slow

My understanding is that the retailer should handle this directly.

Questions:
• Has anyone else experienced cueing issues on this model?
• Is this considered normal tolerance, or clearly a defect?
• What is the correct support path here?

Appreciate any input.

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M

Mangoe

Lyricist III

Was this ‘importer’ you mentioned Pro-Ject? As I stated, if you purchased through/from Sonos, they have some, IMHO, to ‘make it right’, within certain time periods and other potential things, such as abuse by the end user. I’d think, without looking specifically, all those would be covered in your purchase agreement with Sonos.

But you’re talking to other customers of Sonos, not Sonos themselves. While we, in this public forum can have opinions, they have ultimate control.

I appreciate talking to other customers and not Sonos here.

System was bought directly from Sonos. On contacting them they referred me to the importer of Pro-Ject to Norway, as they claimed that this company has to fix the issue. This company declined as they explain that Sonos does not purchase anything through them, but directly from Pro-Ject. So I fully understand this importer. Sonos on the other hand could not be more difficult. I have spent so much time on this that I feel exhausted. Still I do not see it being resolved any time soon.

Send them back man, get your money back and go buy something local as dealing with Sonos returns can be a massive headache.

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FunkyTimeAuthor

Contributor I

Very frustrating, did you try contacting the manufacturer directly? (I may have missed that)

Sometimes their support folks can find you a fix that doesn't require the warranty hassle.

No, but I may give that a go tomorrow. 👍

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