recently updated history stopped updating

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My “recently played” list stopped updating.

I re-installed my Sonos 1 yesterday. All works ok except the history. I have done a forced shut down. Reboot the iPad. Nada.

Help?

Playlists

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arjulaad

Avid Contributor III

Hello again,

At one point we were getting that the recently played list was not available and tha we should try again later

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Stay well!?✌?

arjulaad

Avid Contributor III

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Stay well!?✌?

Rowena B.

Retired Sonos Staff

Hi @arjulaad, thank you for your response. I really appreciate you for providing the screenshots and for submitting the diagnostic report.

Upon checking the diagnostic, there's an audio playback error in your system that may cause your Sonos to fail to play a track or the music to stop in the middle or get an error unable to play.

Let me suggest the following steps to see if this would work for you.

Change the wireless channel on the Sonos app
- In the Sonos app > Settings > System > Network > SonosNet Channel > Change the wireless > Set it to channel 6
- Re-check Sonos performance.

If you're still experiencing the same problem, please contact our Sonos Customer Care support to perform in-depth troubleshooting and understand your full network setup. Our phone support has the tools to check what's going on in your system and to remotely access your device to address the issue.

Please feel free to reach out in the future if you have any other questions. You're always welcome here.

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