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Sureloc75
Sureloc75
Contributor I
December 7, 2020

"Recently played" not available

  • December 7, 2020
  • 11 replies
  • 964 views

“Recently Played” in the iOS app constantly stops working for me (get error message that “Recently Played information isn’t available right now. Please check back later.”).  I’m only able to fix this if I delete the Sonos app and reinstall (nothing else I’ve tried seems to work).  But I’m having to delete/reinstall the app about once a day.  Anyone have similar issues or have a better long-term fix?

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    Ken_Griffiths
    Ken_Griffiths
    January 1, 2021

    I am now getting the same issue across my iOS apps.  I’ve reset them but it’s still happening.  Just started in the last day.  

    Perhaps try this…

    Goto "Settings/Data & Privacy” and tap to disable “use personalisation settings” - close and reopen the App and then tap to enable “use personalisation settings” - note it takes a few seconds to restart so wait till it shows as ‘enabled’. Then play a few playlists and albums and see if ‘recently played’ starts populating again. 

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