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Andy1856
Contributor I
Jan 28, 2021 5:14 PM UTC
Answered

Problems with WiFi (? or what?)

Hello,

Today I started to have a problems with my Sonos system.

I have 2xOne, 1xOne SL and Beam. I don’t know how it was happend but I lost all my configuration.

So, I did factory reset in all devices. Reinstall Sonos app on Android and iOS.

And I just can’t connect all my devices. I can connect one of them and that’s it. When I’m trying to connect next device the message “We couldn’t find any Sonos products on your mobile device’s network so we can’t set up your Sonos One. Please try again later” is displayed.

My ID 129241624

I think I need some help

Regards

 

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    Smilja
    SmiljaAnswer
    Jan 28, 2021 6:44 PM UTC

    Guys, Just keep an eye on https://status.sonos.com/

     

    We've identified a problem with our cloud services and are working on a fix. You may experience issues with adding Alexa & Google assistant and adding (new) speakers to your Sonos setup until it's resolved.

    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
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    Airgetlam
    Airgetlam
    Jan 31, 2021 11:19 PM UTC

    Try unplugging all Sonos devices from power. While they are unplugged, reboot your router. Once the router comes back up, plug back in your Sonos devices, wait a couple of minutes for them to boot up and reconnect, and then test.

    If the issue continues, submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

    There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

    When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

     

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    Bruce
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