port upgrade failing

Forum|Forum|5 years ago
March 15, 2021
11 replies
300 views

Port upgrade always fails. Sonos support has not been able to provide a solution.
I can play sonos radio if I don’t upgrade but have limited functionality when not upgrading. So am forced to an upgrade that does not work. The port has a LAN connection to internet.

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Best answer by Corry P

Hi @H12543

Welcome to the Sonos Community!

I recommend you get back in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system. I also recommend you call rather than chat.

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H

H12543Author

Contributor I

Thank you for your replies. I have used sonos over 10 years without issues ...until now.
After another hour on the phone last Friday. Support was indicating that some of my system was still on S1 (although I updated the system in November 2020 to s2. Have again done a restart of my router, now have only a play 1 wired connected to the router. Start my s1 app → this indicates it is S2 software, start the S2 app and this indicates an update is needed. The update fails after more then 5 minutes showing getting started and I need to reboot the play1 in order to see it again in the app.
So no until now contacting support has not been that helpful.
Have a sonos system not working for over 2 weeks

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