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Griff77
Contributor I
June 11, 2022
Answered

Port only plays music in one channel

  • June 11, 2022
  • 5 replies
  • 900 views

My port only plays music through one channel (right speaker). It will work randomly through both channels. I purchased a new amp because I thought it was the problem. So all 3 amps I have used the left channel doesn’t work. It has to be an issue with the port but I can’t get with Sonos support. 

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Best answer by John B

Hi. This has nothing to do with the update so rolling back would not help, even if it were possible. 

First check that all connections are solid.  Use a different cable if possible.

Do you have any other sources beside the Port playing through your amp? 

Are you using the line in on the Port?

5 replies

GuitarSuperstar
Lead Maestro
June 11, 2022

What exactly is the Port connected to and how is it connected? Can you post photos?

"Receive with simplicity everything that happens to you." - Rashi
Stanley_4
Stanley_4
Grand Maestro
June 11, 2022

Step one, swap the right and left cables on the Port if you are using the RCA connectors.

If the problem moves it is likely the Port, if not then the above answers would help.

Madis
Lyricist I
June 11, 2022

I have the very same issue. It worked flawlessly before recent software update. 
Is there a way to turn soft update back to the previous version? 

John BAnswer
June 11, 2022

Hi. This has nothing to do with the update so rolling back would not help, even if it were possible. 

First check that all connections are solid.  Use a different cable if possible.

Do you have any other sources beside the Port playing through your amp? 

Are you using the line in on the Port?

    Ken_Griffiths
    Ken_Griffiths
    June 11, 2022

    I have the very same issue. It worked flawlessly before recent software update. 
    Is there a way to turn soft update back to the previous version? 

    It’s not the software, the Port I have here is working okay and I’m sure we would see dozens, if not hundreds, of others complaining about the update, if that were the case. I would check/replace the cables to begin with as @John B above suggests.

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