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Contributor I
December 24, 2023
Answered

Port dysfunction

  • December 24, 2023
  • 5 replies
  • 100 views

This topic is a year old and it was dismissed as being solved.  It’s not.   I’m reactivating my Port after two years of retirement for all Sono equipment I own.  That’s another story.   I factory reset it and it updated its OS.  Left channel does not work.   It’s not cables or stereo equipment.  A simple swap of L/R validates the source as the Port.   Wassup?   

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Best answer by ratty

This topic is a year old and it was dismissed as being solved.  It’s not. 

Which topic was that? You only just joined the community.

 

Left channel does not work.   It’s not cables or stereo equipment.  A simple swap of L/R validates the source as the Port.   Wassup?   

It sounds like a failure of one channel of the analog output stage is what’s up. It sometimes happens. I suggest you connect a budget DAC to the digital output.

5 replies

ratty
rattyAnswer
December 24, 2023

This topic is a year old and it was dismissed as being solved.  It’s not. 

Which topic was that? You only just joined the community.

 

Left channel does not work.   It’s not cables or stereo equipment.  A simple swap of L/R validates the source as the Port.   Wassup?   

It sounds like a failure of one channel of the analog output stage is what’s up. It sometimes happens. I suggest you connect a budget DAC to the digital output.

John B3Author
Contributor I
December 27, 2023

Thank you.  That sounds like exactly what it is (unfortunately).   A review of past posts seemed to indicate the problem was more widespread than a one-off device malfunction.  Several folks pegged it to a (then) recent update.  Before adding this device to my Sonos graveyard (> 50% attrition) I was hoping to find a software/firmware solution.   Thank you for responding.  

ratty
December 27, 2023

No need to consign the device to any graveyard if you simply add a cheap DAC.

controlav
Lead Maestro
December 27, 2023

You waited until the warranty had expired to try it again? Weird.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
John B3Author
Contributor I
December 28, 2023

It was expired.