Port died overnight

Forum|Forum|2 years ago
July 10, 2024
4 replies
103 views

I woke up this morning to play some music in my office, and the Port wasn’t responding. In fact, it’s not even present in the app, and upon inspection, the front status light wasn’t on, even though it was connected to power. Changing to a known good power outlet, still nothing. No lights on the front or on the back. Attempted reset by holding down the infinity button and plugging it back in, nothing.

Seems it just died on its own for whatever reason? I’d love to contact support but that’s not an option anymore apparently. Device is from February this year.

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Pools-3015

Prodigy I

Contact support to return the Port. You may have a lengthy wait time, but if its a hardware failure, you should be sent a new one.

J

jespernAuthor

Contributor I

There’s no way to contact support (they’re telling you to email the CEO directly), but I changed the country to Germany and was able to get through on the chat. Interesting times for Sonos.

Bumper

There’s no way to contact support (they’re telling you to email the CEO directly), but I changed the country to Germany and was able to get through on the chat. Interesting times for Sonos.

They don’t do email support as you’ve discovered. But FYI besides the chat you can call them just google it and you’ll get the number.

J

Johnnyrocket1111

Enthusiast II

Sounds like your power supply is bad, get a new one or find one that’s the same voltage output. As it’s likely the power supply is faulty.

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