Playlist/Alarm continue after power cycle

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I have a Port and have a playlist/alarm scheduled to be playing continually and it seems that after a power cycle the unit will stop playing. Is this normal operation or is there a workaround?

thanks

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AirgetlamAnswer

The alarm should continue to function, surviving a power cycle. It shouldn’t survive a factory reset, as the data is stored on the speaker itself, and not in the controller application. I would recommend that you submit two system diagnostics, one with the alarm set/working, and then another after ‘erasing’ the alarm by a power cycle, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

AirgetlamAnswer

The alarm should continue to function, surviving a power cycle. It shouldn’t survive a factory reset, as the data is stored on the speaker itself, and not in the controller application. I would recommend that you submit two system diagnostics, one with the alarm set/working, and then another after ‘erasing’ the alarm by a power cycle, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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Bruce

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