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Tom Hrbek
Trending Lyricist I
October 23, 2020
Answered

Playbase wire connection issue

  • October 23, 2020
  • 16 replies
  • 416 views

Hi all,

I am a lucky owner of playbase and 2 x play1s - working fine for 2 years with playbase wired, play 1s wifi connected.

Today after upgrading to S2 on my iphone x I got message the play1s needs to be reconnected.

Did not work out the regular way so I decide to factory setting the system starting with playbase.

Unplugged and re plugged with holding the join button till green flashing light but cannot find the playbase in the S2 app (I tried wifi an wired - neidther worked).

I can find play1s on the app but not the playbase anymore.

Can anyone help / suggest what to try?

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Best answer by Tom Hrbek

just get off the phone with Sonos support, the playbase wifi card is gone down.
They will replace my devise as only option free of charge, what is great.

Ken, thanks for your great support!!

16 replies

Ken_Griffiths
Ken_Griffiths
October 23, 2020

If you decided to factory reset your wired sonos ‘root bridge’ product (PlayBase) and your other devices were operating as its surrounds and running on SonosNet, then I fear you may have gone about things the wrong way here and possibly destroyed your existing Sonos Household... Perhaps try first of all to see if wiring one of your Play:1’s will work as the root bridge by wiring it to the router. or maybe try wiring both Play:1’s to the router… if not, you may unfortunately need to reset the Sonos App and create a brand new Household.

Tom HrbekAuthor
Trending Lyricist I
October 23, 2020

Hi Ken,

thanks for your respond. The play1s work fine over wifi but even with that running i cannot find the playbase. Tried to reset the app and set up as new system - no luck

Ken_Griffiths
Ken_Griffiths
October 23, 2020

Hi Ken,

thanks for your respond. The play1s work fine over wifi but even with that running i cannot find the playbase. Tried to reset the app and set up as new system - no luck

Ah okay, It’s unusual for a device not to work using either wireless, or wired, mode. Do you perhaps have another ethernet cable you can try?

Tom HrbekAuthor
Trending Lyricist I
October 23, 2020

I will try with another cable

thanks

    Tom HrbekAuthor
    Trending Lyricist I
    October 23, 2020

    Still the same issue, cannot find the playbase

    Ken_Griffiths
    Ken_Griffiths
    October 23, 2020

    Still the same issue, cannot find the playbase

    Assuming you have tried the factory reset process more than once, I think it best you call sonos customer care and explain the situation to them. You can contact them here:

    Sonos Customer Care

    Tom HrbekAuthor
    Trending Lyricist I
    October 23, 2020

    yes, many time. It is frustrating. I must wait till Monday to try call in.

    Thank you for your help anyway.

      Tom HrbekAuthor
      Trending Lyricist I
      October 25, 2020

      Hi guys, 

      I was able to get my playbase up and running - wired.

      Now I am back with another topic when trying to connect my 2x Play:1s and surround with my tv set.
      After number of attempts where I reset both Play1s, wired them up, reboot router etc.

      I looked up to “Network” in app setting and tried to set the 2,4 Ghz wife, but I keep getting the “wrong password” mess. It is correct for 100%. 

      any idea guys?

       

      Ken_Griffiths
      Ken_Griffiths
      October 25, 2020

      Don’t know why your Sonos products would even require your WiFi credentials, as you have a Sonos device wired somewhere on the network, that means that all products should be running on the internal SonosNet signal?
       

      Perhaps ensure that that any WiFi credentials (if stored) in "Settings/System/Network/Wireless Setup” - are removed from the Household. Then see what happens.🤔

      Tom HrbekAuthor
      Trending Lyricist I
      October 26, 2020

      Don’t know why your Sonos products would even require your WiFi credentials, as you have a Sonos device wired somewhere on the network, that means that all products should be running on the internal SonosNet signal?
       

      Perhaps ensure that that any WiFi credentials (if stored) in "Settings/System/Network/Wireless Setup” - are removed from the Household. Then see what happens.🤔

      local wifi is removed from the system, no improvement :-(

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