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Contributor I
Oct 28, 2021 8:22 AM UTC
Answered

Playbase can't connect to WiFi; only works with ethernet cable.

My diagnostic number is 1508135081.

Playbase works with Ethernet but I can't add it with wifi, the phone Sonos app can't find it.

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Corry P
Corry PAnswer
Sonos Staff
Oct 29, 2021 8:01 AM UTC

Hi @Darkliger 

Please get in touch with our technical support team, who will replace your Playbase at our expense. Thanks.

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

1 reply

Corry P
Corry PAnswer
Sonos Staff
Oct 29, 2021 8:01 AM UTC

Hi @Darkliger 

Please get in touch with our technical support team, who will replace your Playbase at our expense. Thanks.

 

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein