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Dahl
Trending Lyricist I
August 22, 2019
Answered

Playbar power supply diagram needed

  • August 22, 2019
  • 31 replies
  • 4691 views
hey !

Playbar PSU dead, anyone who has a Diagram? My technician friend says he need in order to figure out what component needs to be replaced.
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Best answer by AjTrek1
Hey Dahl

Even if you are able to get a diagram of the Playbar electrical schematics you might consider calling Sonos to see what options they may offer. They may offer a replacement speaker for a nominal price.

31 replies

AjTrek1
AjTrek1Answer
August 22, 2019
Hey Dahl

Even if you are able to get a diagram of the Playbar electrical schematics you might consider calling Sonos to see what options they may offer. They may offer a replacement speaker for a nominal price.
Together Everyone Achieves More = T.E.A.M.
Dahl
DahlAuthor
Trending Lyricist I
August 22, 2019
Haha yeah 550eur for an replacement.... the part that needs to be replace has a cost of 1eur.

sonos customer service is a joke.

next time Bose, bought sonos for 4k and this is the service they’re offering.
Music is for ever
jgatie
August 22, 2019
Haha yeah 550eur for an replacement.... the part that needs to be replace has a cost of 1eur.

sonos customer service is a joke.

next time Bose, bought sonos for 4k and this is the service they’re offering.


So tell me, what is Bose's repair policy?
Dahl
DahlAuthor
Trending Lyricist I
August 22, 2019
Local service repairs.
Music is for ever
Dahl
DahlAuthor
Trending Lyricist I
August 22, 2019
I have no problem paying for a repair of the cost of component and labour. But this is just a joke.
Music is for ever
jgatie
August 22, 2019
Local service repairs.

Not under warranty it's not. And what is keeping you from using local service for Sonos?
Dahl
DahlAuthor
Trending Lyricist I
August 22, 2019
Bose does repair after warranty locally here. Sonos has no repair shops in nordics nor spare parts sales to any service firms. I’d talked to serval; they don’t work with sonos, none of them are.

Sonos way of doing business is not really a “green” 2019 way of thinking. Hp, dell, etc all of the major pc vendors repairs their products after warranty off cause with a cost attached. But this is a rip-off.
Music is for ever
Charlie C
Contributor I
October 20, 2019

I totally agree. When something stops working, it’s no longer acceptable to slide the entire thing into landfill.

My Soundbar just stopped working suddenly after about 5 years. The light still comes on, but it isn’t recognized by the system anymore. I wrote to Sonos support and their answer was to buy another one. Totally unacceptable in my mind.

Dahl
DahlAuthor
Trending Lyricist I
October 26, 2019

I totally agree. When something stops working, it’s no longer acceptable to slide the entire thing into landfill.

My Soundbar just stopped working suddenly after about 5 years. The light still comes on, but it isn’t recognized by the system anymore. I wrote to Sonos support and their answer was to buy another one. Totally unacceptable in my mind.


This is a joke, had a friend look at it. Changed three components at the PSU total cost 15eur. 
 

now it works. Sonos havent even filled the blanks with components in order to save money. 

I just saved 500eur. Will never support sonos again. Joke of a company. 

Music is for ever
passopp
October 26, 2019

Glad to hear you were able to get it fixed at reasonable cost. 👍

It's encouraging to see that more and more people tend to DIY or local repairs rather than just replacing basically still intact hifi components. 🙂