Skip to main content
pjf749
Contributor I
October 9, 2020
Question

Playbar optical input poor quality sound

  • October 9, 2020
  • 11 replies
  • 391 views

The sound output on some channels keeps dropping/poor quality - Sky main event on BT sport is the worst!. The cable no longer held in sonos playbar firmly. Changing cable makes no difference. 

Is this a known fault ? Seems that the physical input has failed. Works on wifi ok. 

 

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

11 replies

Show previous replies
Simon B
Simon B
Retired Sonos Staff
October 13, 2020

Hi @pjf749, thanks for the quick update. If this issue only happens on specific or certain channels and not on all, it may be the channel itself. But to check on this further. If it’s on the channels or the outlet for the optical cable. Kindly contact our phone support team so they can check further and give options on this issue. 

Let me know your thoughts with the advice above.

The Sonos community is always here to help.

Help others find useful content by clicking the like button and selecting the best answer to your question
Terms & ConditionsAccessibility statement