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Lee park
Contributor I
November 14, 2020
Question

play 5 not working

  • November 14, 2020
  • 1 reply
  • 109 views

My play 5 has suddenly stopped working through WiFi. It works when Ethernet cable is connected, but won’t pick up via WiFi. 
diagnostic submitted 1850325079

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1 reply

Paul A
Paul A
Retired Sonos Staff
November 15, 2020

Hi @Lee park.

Welcome to the Sonos community and thanks for reaching out to us and for submitting a diagnostic. I understand your situation and would like to help you out.

I would like to share with you the information indicated on the submitted diagnostic. Based on the provided diagnostic your Sonos Play 5 indicates a wireless card failure. I would like to recommend contacting our technical support team for more in-depth troubleshooting steps or possible product replacement. Please provide the diagnostic number you have noted above to the technical support team. (1850325079)

Please let us know if you still have further questions or concerns. We are always here to help out.

Thanks,

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