Our sonos playbar all of a sudden stopped playing the TV sound. Still can played over but not TV sound nor DVD nor Apple TV. Please help.

I am having same issue diag 7218635 have rebooted tried different op cable just no tv sound

I am having same issue diag 7218635 have rebooted tried different op cable just no tv sound

Hey gbond - welcome to the community and for passing along the diagnostic. As a test, can you wire the optical cable to a different device, such as a cable box or a DVD/Blu-ray player to see if you then get audio?

Can you also let me know the make and model of your TV?

Hi
I think it appears to have sorted itself I ended up power all the device off for a couple of min & the problem appears to have gone away for the moment

I too am having issues with my Playbar. It streams music from Pandora fine but no sound from TV through optical cable. I checked the cable and it's lit red coming from TV. I've tried pulling the power cord, plugging another device directly to Playbar, and no luck.

Here's the Diagnostic number: 7227423

I hope you can help!

While you wait for Sonos to swing by and look at that diagnostic, may I suggest that you look at the audio settings for both the TV and for the devices that are connected to it? It's feasible that there was a background update that changed the settings that you made to keep it at Dolby Digital or PCM/Stereo.

Bruce,

Thanks for your help. I went in to double check my settings and they are set properly. Still no luck.

Well, now we wait for Sonos folks to look at that diagnostic. Sorry my suggestion didn't pan out.

Hi There my diag number is 7234511.
My sound bar is neither visible nor playing. I have cycled the power and saw momentarily but now can't see. I can't see my sub either. I can't see other players from time to time and the alarm hasn't worked the past two days.
can you please take a look.
thanks,

I too am having issues with my Playbar. It streams music from Pandora fine but no sound from TV through optical cable. I checked the cable and it's lit red coming from TV. I've tried pulling the power cord, plugging another device directly to Playbar, and no luck.
Here's the Diagnostic number: 7227423
I hope you can help!

Hi mikeqhoang, welcome to the community. Your diagnostic shows no signal coming into the PLAYBAR from the optical cable. This could be a problem with the cable or the port. Are you still using the original optical cable which came with the PLAYBAR? Ensure there are no sharp kinks or crimps in the cable. Please remove it from the PLAYBAR end and tell me if you see a red light shining through (maybe point it at some blank paper). If you don't see the red light,, then you may need a new cable. If you do, we might be looking at problem with the PLAYBAR's port and in that case we'd set up a replacement for you.

Hi There my diag number is 7234511.
My sound bar is neither visible nor playing. I have cycled the power and saw momentarily but now can't see. I can't see my sub either. I can't see other players from time to time and the alarm hasn't worked the past two days.
can you please take a look.
thanks,

Hi babythirteen, your issue seems a little different. I can see other players in range of the BRIDGE which are not properly connecting for some reason. Please tell us more about your network; other than the main router, is there anything else like a secondary router or wireless extender in the house? If you restart your router, does the Sonos system come back? If it does, try to send us a diagnostic showing all the players on it. We can get the logs from them then showing what was happening when they were disconnected.

I have same problem. It was working perfectly for 1.5 years but suddenly stopped yesterday. Restart didn't work. Checked all cable connections are secure. Updated software on Sonos and Samsung TV. Diagnostic number 7364937. Please help!