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Alonzo Mosley
Alonzo Mosley
Headliner I
Feb 25, 2022 10:24 AM UTC

One Speaker Missing on Some Controller Not Others

Well, if it’s a day that ends in “Y” I must be troubleshooting something with my Sonos.

Today’s issue is vexing - I dialed up my iPad and the Play 1 in my office wasn’t listed anymore. (Four other Play 1s and the pair of 3’s were there). So I tried to “Add Missing Device” - no avail.

I was about to move my desk to get the speaker and go down and climb around the router and plug it in when the missus said, “YOu must have fixed it - look it’s here in my phone!”

So cool. Then I went to my office and…

Long story short:

  • Play 1 is missing from some controllers. It’s the Office Play 1, not other four Play 1’s or the paired Play 3’s.
  • It’s missing from the Windows PC controller and the iPad controller, it is not missing from the Android controller.
  • All apps are up-to-date.
  • This Play 1 is connected wirelessly, as are all but one of the Play 3s.
  • I first noticed this today. The system has been installed for over three years.
  • Trying to “add” it does not seem to work.
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23 replies

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Alonzo Mosley
Alonzo MosleyAuthor
Headliner I
Mar 28, 2022 1:31 AM UTC

Bought a new router. All speakers seem to show up in all controllers now.

Fingers crossed!

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Dan: You're gonna need to get someone to fix my computer. Kim: What's wrong with it? Dan: It's in several pieces on my floor.
    John B
    Mar 28, 2022 7:02 AM UTC

    That's good to know. Thanks for posting back.

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    Alonzo Mosley
    Alonzo MosleyAuthor
    Headliner I
    Mar 28, 2022 5:30 PM UTC

    Posted too soon.

    Hooked up new router, everything was immediately Fonzie.

    Pushed the router back on the bookshelf, which jostled the power cable… And hours later, still no Sonos (after I launch the controller, it takes about a minute to “find” the system, and then it only finds the speaker that’s plugged into the router...).

    Ugh

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    Dan: You're gonna need to get someone to fix my computer. Kim: What's wrong with it? Dan: It's in several pieces on my floor.
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