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Nick2319
Avid Contributor III
Jan 20, 2022 11:21 AM UTC
Answered

Occasional dropout

Just looking for some help.

 

The last  few days have experience very occasional  drop outs when playing Amazon music.

 

Have addd a few extra speakers in the past month and a Beam 2 and because of that I thought it was best to move my Sonos System onto Sonosnet . So I also add a Sonos boost. My Wi-Fi is on channel 11 and my Sonos boost is on channel 6.

 

Can I ask how to submit a diagnostics report?

 

Thanks

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    Mr. T
    Mr. TAnswer
    Jan 20, 2022 12:23 PM UTC

    The diagnostic goes back around 20mins, so make sure the dropouts occur within that period for the diagnostic to pick it up.

    You could also try changing your router channel to either 1 or 6, with SonosNet being on either 6/11 or 1/11 respectively.

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    Nick2319Author
    Avid Contributor III
    Jan 22, 2022 6:30 PM UTC

    Thanks

    Had a few Sonos one’s for four years, they worked so well.

    Decided to expand my System and I have to say very pleased with it’s performance. 
     

     


     

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